How we will use the information about you
What personal data we collect and how we use it
In order to use customer support, a user must have an account with a registered name and email in Artbees Themes portal.
We may contact you by email to ask you for your feedback and comments on our goods and/or our service to you.
We collect the IP addresses of visitors and users this website. We will use this information to improve our themes by adding language-specific features to them, providing location-specific social media posts, tutorials, promotions, as well as improving security.
- Username and Password for accessing your site when you use our Support Desk
Artbees support agents may ask for login credentials in order to solve a technical problem. You may decline to provide this information. This information is used only for technical support purposes and not stored anywhere.
- Your ThemeForest ID and Purchase Code
In order to verify your purchase and prevent illegal usages of our WordPress themes, we ask our users to provide their Themeforest purchase keys when they sign up to Artbees Themes portal. Providing the purchase key is mandatory to get customer support.
- Registered domain
- In order to fight piracy, we also collect the domain name on which our WordPress theme is installed.
- Your activity on Artbees Themes portal via Google Analytics
- Your template download activity
We track your template download activity. This helps us understand which templates are more popular and plan accordingly.
- Newsletter and email activity
Through Mailchimp and Mandrill, we monitor your email activity; which of our newsletters/emails campaign, you open and which of them you click. This reflects our users’ account about our newsletter and helps us to include more useful and relevant content in our emails.
- Artbees Survey activity
Through SurveyGizmo, We survey our customers or visitors from time to time and we keep participants responses. We hold surveys to understand how satisfied our customers/visitors are about our products and services.
- Google Adwords
- Google Adwords Remarketing
- Facebook Pixel
We may also use a cookie to learn whether visits to our website, were as a result of someone seeing our advert on Facebook. This information is anonymous and does not specify individuals.
The third-party services we use that are collecting personal information
- Google Analytics (personal data, usage data, cookies)
- Google Adwords (personal data, usage data, cookies)
- Facebook Pixel (personal data, usage data, cookies)
- Mailchimp (personal data, email address)
- Mandrill (personal data, email address, usage data)
- Disqus (personal data, email)
Registration & Authentication
How we protect your information
Where we store your personal information
We store personal information on secure servers that are managed by us and our service providers in USA and Netherlands. Personal information that we store or transmit is protected by security and access controls, including username and password authentication.
How long we keep your personal information
We retain your personal information for as long as is necessary to provide the services to you and others, and to comply with our legal obligations.
How you can access your personal information
You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors in that data. You can also close the account you have with us for any of our Sites at any time. To make an access or correction request, contact.
How to delete your personal information
If you no longer want us to use your personal information or to provide you with the Artbees services, you can hard-delete your account from your dashboard > account setting.
IMPORTANT: With hard-deleting your account, the entire information we have from you will be deleted including Themeforest verification data so you will lose access to Artbees support and templates repository. You will still be able to use artbees knowledge base.
Marketing choices regarding your personal information
Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists: Newsletter, Product & Promotion News, Artbees Themes Blog and Beta Testers) we send you marketing communications by email. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself or via user dashboard > account setting.
Cookies and web analytics
How we share your information
- For corporate transactions
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
- When required by law
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
- With our service providers and partners
We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations.
How to contact us
You can contact us via [email protected]
Our postal address is:
Fulya Mahallesi, Mevlüt Pehlivan Sok. Erdoğanlar İş Merkezi No: 14 Kat5, 34394, Şişli, İstanbul, Republic of Turkey